Our delivery estimates should be used as a general guide only.
POSTAGE & PACKING
We will ship your goods via Australia Post. Order processing may take 1- 2 days, however during busy periods such as season launches or sales it might take longer possibly 2 - 3 days, we appreciate your patience at these times.
Tracking information will be supplied once the item(s) have shipped. Please note that once an order has been processed we are unable to make changes to your order.
International orders can take 10 to 15 business days for your shipment to arrive depending on location. Please be aware that some destinations may experience delays due to the disruptions caused by Covid-19. The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
We ask that you keep a close eye on the tracking of your parcel. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order has left our hands, Surfa Sam is no longer liable for its whereabouts.
Please type postage address carefully, any user errors are not the responsibility of Surfa Sam.
In the event that multiple items are ordered, part deliveries may be necessary. All reasonable attempts to notify you will be made using the details you provided.
INTERNATIONAL CUSTOMS AND DUTIES
OUR RETURNS POLICY
We do not issue refunds. We are happy to issue a store credit or an exchange assuming they are returned within 7 days (14 days for International orders), unused, unworn, complete with all original tags, and in ORIGINAL RESALEABLE condition.
As a small business we are not able to cover the cost of returned postage so you are required to cover both the postage cost to Surfa Sam, and back to your address.
All returned goods will be inspected by us before being approved for exchange. Please allow up to 7 days for exchanges to be processed upon our receipt of the goods. Any returned goods received that are deemed unsatisfactory, meaning, not in 100% new / original / unworn / unwashed / undamaged condition will not be accepted, and we will notify the customer via email and the goods will be returned at the customers expense.
When you return your goods you must ensure that they are well packaged so they are not damaged in the post. Please also make sure that the item is sent via a tracked service/insured as Surfa Sam cannot take responsibility for items lost or damaged in transit on returns. Please include a print of the receipt received upon purchase via e-mail and write on reverse your request.
All sales on Sale or Discounted goods are final and cannot be returned or exchanged.
Socks - Due to hygiene reasons we can not offer returns on socks.
For all returns, please contact us at firstname.lastname@example.org and we will be in touch with further instructions